Customer insights
You identify patterns in reviews, questions, adverts and landing behaviour and turn them into concrete opportunities.
We are looking for a curious maker who wants to learn how customer insights become stronger creative and better shopping experiences. You help move ideas from an initial hypothesis to a brief, production, quality control and clear learnings.
You do not need to make every commercial decision from day one. You learn how we make choices, prepare recommendations and gradually take over more of the day-to-day creative execution. As you demonstrate sound judgement, your responsibility grows with you.
You identify patterns in reviews, questions, adverts and landing behaviour and turn them into concrete opportunities.
You write clear hooks, scripts and briefs that designers, editors and creators can use straight away.
You track deadlines and check the product, logo, claims, mobile readability, links and landing page.
You record results clearly, distinguish what we know from what we do not and prepare the next iteration.
At first, you work closely with Jason. You learn the products, customers and quality bar, then take on more ownership step by step.
The work is varied. One day you investigate why customers drop off, the next you guide an editor or check a landing page on mobile.
You review customer questions, reviews, performance and current product priorities. Together with Jason, you decide what deserves attention.
You develop the audience, hook, proof, visual and intended landing page into a usable brief.
You answer questions, give focused feedback and keep designers, editors and creators on track.
You check mobile comprehension, product presentation, claims, rights, links and alignment with the landing page.
You present what you see, what remains uncertain and what you believe the best next step should be.
At Cosmeau, your work is immediately visible. Strong recommendations can move quickly, but being small does not mean being casual. We want the product, message and customer expectation to align.
The collaboration is direct, substantive and results-focused. Jason works quickly, sets a high quality bar and values people who come prepared and think for themselves. You do not always need to agree with him. A well-supported alternative view is welcome.
At first, you receive plenty of context and feedback. The aim is that you gradually need less guidance for each step and can increasingly prepare, deliver and advise independently.
A particular degree is not decisive. We care more about initiative, learning ability, commercial instinct and the quality of what you have already made.
You do not need an impressive CV. Above all, show us what you have made, the choices you made and what you learnt.
You work directly with Jason on Cosmeau and receive the context, feedback and resources needed to learn quickly.
We do not expect you to know everything already. We do expect you to learn actively, keep your commitments and reflect feedback in your next version.
There is no need for a standard cover letter. Send us your LinkedIn profile or portfolio and describe one project, campaign or piece of content you are proud of. What did you want to achieve, what did you do and what did you learn?