Terms of service

Last updated: 29 July 2026

These Terms and Conditions apply to purchases made through cosmeau.com. We have written them to be clear and readable. Mandatory consumer rights always remain unaffected.

1. Who are we?

Cosmeau is a trading name of DoubleMojo B.V.

• Address: Olieweg 1, 1951 NH Velsen-Noord, the Netherlands
• Dutch Chamber of Commerce, KvK: 86553968
• VAT number: NL864004722B01
• Email: support@cosmeau.com
• Telephone: +31 88 04 04 488
• Website: https://cosmeau.com

In these Terms, “Cosmeau”, “we” and “us” mean DoubleMojo B.V. “You” means the customer placing an order with us.

2. Scope

1. These Terms apply to every Cosmeau offer and distance contract concluded through our online store.
2. Additional terms may apply to a specific promotion, subscription, satisfaction guarantee or service. Those additional terms take precedence over these Terms only where they expressly regulate the same subject differently. These Terms continue to apply in all other respects. Mandatory consumer rights can never be limited.
3. Deviations only apply if agreed with you in writing or electronically.
4. If a provision is invalid, the remaining provisions continue to apply. The invalid provision will be replaced by a valid provision that most closely reflects its purpose without limiting mandatory consumer rights.

3. Product information and offers

1. We describe our products, quantities, variants, prices, promotions and main characteristics as accurately as possible.
2. Images and colours may differ slightly due to screen settings, packaging changes or natural product variations. Any difference must not mean that you receive a materially different product from the one agreed.
3. An offer is valid while displayed and while stocks last, unless another period or restriction is stated.
4. Promotion conditions, such as a minimum order value, promotion period, selected variant, maximum quantity or discount code, are shown before you place the order.
5. The product title, selected variant, number of units or uses, price and any free items shown immediately before you place the order and accepted by us form part of the contract.
6. Offers and discount codes are intended for normal personal use by consumers unless expressly stated otherwise. Unauthorised combining, resale, automated ordering or circumvention of clearly displayed promotion or quantity limits is not permitted.
7. A limit per person, customer account, email address, household, billing or delivery address or payment method applies only where it is stated with the relevant promotion before the order is placed.

4. Printing, typographical, pricing, input and translation errors

1. Despite our checks, information may contain an obvious printing, typographical, calculation, input, pricing, software or translation error.
2. Before a contract is concluded, we may correct such an error or withdraw the incorrect offer.
3. After a contract is concluded, an error does not automatically allow us to change the agreed price, quantity or content unilaterally.
4. If it was clear, or should reasonably have been clear, to an average consumer that there was an error, we will contact you without undue delay. We will explain the error and the correct offer. You may accept the corrected offer or cancel without charge. If you cancel, we will refund all amounts already paid through the original payment method.
5. If the error was not clearly recognisable, your statutory rights and the agreed product information remain applicable.
6. If language versions differ, we consider the language version and product information shown to you during your checkout. A translation may never be used to limit mandatory consumer rights.
7. This clause does not apply retroactively and does not change a contract concluded before these Terms took effect.

5. How the contract is formed

1. Product displays in the store are generally an invitation to place an order and are not yet a binding offer, unless expressly stated otherwise.
2. By using the order button, you place a binding order for the products and conditions displayed immediately before that button.
3. An automatic receipt confirmation only confirms that we received your order, unless it expressly states that we accept it.
4. The contract is concluded when we expressly accept your order, send a dispatch confirmation or dispatch the products, whichever happens first. If the checkout or confirmation expressly says that your order has already been accepted, that earlier time applies.
5. Before acceptance, we may reject an order due to unavailability, failed payment, inaccurate or incomplete order details, an obvious error, a duplicate order or a reasonable and objectively supported suspicion of fraud, resale, automated ordering, promotion circumvention or other misuse. We will inform you and refund any amount received.
6. Before acceptance, we may request proportionate information reasonably needed to verify payment, deliverability, identity or compliance with clearly displayed promotion terms. If that information is not provided within a reasonable period, we may reject the order. We will not request more information than necessary.
7. You receive the order information electronically. Keep this confirmation for your records.

6. Prices and payment

1. Consumer prices include VAT unless clearly stated otherwise.
2. Shipping costs and other unavoidable charges are displayed before you place the order.
3. You pay using a payment method available during checkout. The payment provider's terms may apply additionally.
4. If a payment is reversed or fails, we may suspend delivery and charge reasonable costs permitted by law after giving you a reasonable opportunity to pay.

7. Delivery, ownership and risk

1. We deliver to the address entered with the order. Please check this address carefully.
2. A stated delivery time is an estimate unless a fixed date was expressly agreed. We deliver without undue delay and, unless another period was agreed, no later than 30 days after the contract was concluded.
3. If we cannot deliver, or can only deliver part of the order, we will inform you without undue delay. You retain all statutory rights, including termination and a refund where the legal conditions are met.
4. The risk of loss or damage passes to you when you, or a third party appointed by you other than the carrier, receives the order.
5. Products remain our property until the full amount due has been paid.

8. Right of withdrawal and returns

1. For most online purchases, you have a statutory right to withdraw within 14 days after receiving the goods without giving a reason.
2. You may withdraw through https://returns.cosmeau.com/, by email or through another unambiguous statement.
3. After withdrawal, return the products without undue delay and no later than 14 days later.
4. We refund the amounts required by law, including the cost of the least expensive standard delivery for the withdrawn order, no later than 14 days after your withdrawal notice. We may wait until we receive the products or you provide proof that you returned them.
5. You bear the direct return costs if we informed you of this before the order. If Cosmeau made an error, supplied the wrong product or is responsible for a defect, we bear appropriate return costs under applicable law.
6. You are only responsible for diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the product.
7. Statutory exceptions to the right of withdrawal only apply where the legal conditions are met and the exception was clearly disclosed before ordering.
8. Any voluntary 30-day satisfaction guarantee is an additional commercial guarantee and may be subject to separately published terms and a fair-use policy. We may refuse a claim under that guarantee in whole or in part where fraud or misuse is objectively established, including repeated claims without reasonable grounds, manipulated evidence, use of multiple identities to circumvent limits or resale. This does not limit the statutory withdrawal right or your rights for non-conforming goods.

More information is available at https://cosmeau.com/en/pages/herroepingsrecht and https://cosmeau.com/en/policies/refund-policy.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: DoubleMojo B.V., trading as Cosmeau, Olieweg 1, 1951 NH Velsen-Noord, the Netherlands, support@cosmeau.com.

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if this form is submitted on paper:
• Date:

9. Conformity and statutory guarantee

1. You are entitled to products that conform to the contract and have the qualities you may reasonably expect in view of the product information, price and circumstances.
2. If a product arrives damaged, incorrect, incomplete or defective, contact us as soon as practical. A delayed notification does not automatically remove your statutory rights.
3. If goods do not conform, you have the remedies provided by applicable law, including repair or replacement free of charge and, where those are unavailable or inappropriate, a price reduction or termination and refund.
4. A manufacturer's warranty, satisfaction guarantee or other commercial guarantee is additional and does not replace the statutory guarantee.

10. Subscriptions

1. If you choose a subscription, we clearly display the price, delivery frequency, discount, duration, renewal and cancellation method before you order.
2. Recurring payments are made under the authorisation you provide while ordering.
3. You may manage or cancel a subscription through the available account function or by contacting us. Cancellation applies to future renewals and does not affect an order already processed or dispatched, unless the law provides otherwise.
4. Mandatory rules on renewal and cancellation always apply.

11. Safe and proper use

1. Follow the use, dosage and safety instructions on the packaging and product page.
2. Keep products out of reach of children and only use them for their intended purpose.
3. If you have an allergy or specific sensitivity, review the ingredients and warnings before use. If in doubt, contact us or a qualified professional.

12. Complaints

1. Send complaints to support@cosmeau.com or use the contact options on our website. If possible, include your order number and a clear description.
2. We acknowledge your complaint as soon as possible and provide a substantive response within 14 days. If we need more time, we will tell you within that period when you can expect a response.
3. We may request reasonable and proportionate information needed to assess a complaint, such as a description, photograph or batch code. Failure to provide it does not automatically remove statutory rights, but may delay the assessment where the information is reasonably necessary.
4. A solution that goes beyond your statutory rights or an express commercial guarantee is voluntary goodwill. We assess goodwill case by case and may attach reasonable conditions or refuse it where fraud, misuse, repeated unfounded claims or attempts to circumvent promotion terms are objectively established. Previous goodwill does not create a right to the same solution in another case and is not an admission of liability.
5. You are not entitled to double compensation for the same loss. When providing a solution, we may take into account any refund, replacement, credit or other compensation already received, without limiting mandatory consumer rights.
6. This procedure does not limit your right to use a competent court or another body available under applicable law.

13. Liability

1. We are liable where liability follows from applicable law or the contract.
2. Nothing in these Terms excludes or limits liability where the law does not allow this, including liability for intent or gross negligence, death or personal injury, product liability and mandatory consumer protection.
3. To the extent permitted by law, you are responsible for damage caused by intentional misuse or use contrary to clear safety instructions.

14. Events outside our control

1. If performance is temporarily impossible due to an event outside our reasonable control, we will inform you and suspend the affected obligation for the duration of that event.
2. If the delay becomes unreasonable or performance is permanently impossible, either party may end the unperformed part of the contract under applicable law. We refund amounts paid for anything not delivered.
3. Mandatory consumer rights remain unaffected.

15. Intellectual property

Texts, designs, images, videos, logos and other website content are protected. You may view and save them for personal use. Commercial reuse, distribution or modification requires prior permission unless the law provides otherwise.

16. Personal data

We process personal data according to our Privacy Policy: https://cosmeau.com/en/policies/privacy-policy.

17. Changes to these Terms

1. We may change these Terms for future orders, for example because of changes in law or business processes.
2. The version accepted when you place an order applies to that order. A later change does not unilaterally alter an existing contract.
3. We will inform you in advance of material changes to an ongoing subscription and respect your statutory cancellation rights.

18. Governing law and disputes

1. Dutch law applies to the contract.
2. If you are a consumer living in another EU country, this choice of law does not deprive you of mandatory protection under the law of your habitual residence.
3. Disputes may be submitted to a court with jurisdiction under applicable law. These Terms do not impose an exclusive forum on consumers where that forum would not be legally competent.
4. We prefer to resolve disputes directly first. Contact us at support@cosmeau.com.