Right of Withdrawal
Would you like to withdraw or return your purchase within the statutory reflection period? Start your request via our return portal. This way, we can immediately identify your order and provide you with the correct return instructions.
Good to know: for most online purchases, a reflection period of 14 days after receipt applies. Some products may be legally excluded. We will assess your request based on your order and the applicable terms and conditions.
Register a return or withdrawal
Go to https://returns.cosmeau.com/ and enter your order number and email address. Then choose which products you want to return and submit your request.
Start return request
After submitting, you will receive further instructions. If a return label is required, you will receive an email from MyParcel with approval to print the label.
Return costs and refund
The return costs are shown in the return portal. If the return costs are your responsibility, they will be deducted from the refund. If Cosmeau covers the costs, these will be set to €0.
Refunds are processed after the return has been assessed. It may take 3-10 business days for the amount to appear in your account.
Legal information on the right of withdrawal
You have the right to withdraw from the agreement within 14 days after receiving your order without giving any reason, unless the product is legally excluded from withdrawal.
To exercise the right of withdrawal, you must inform us by an unequivocal statement that you wish to withdraw from the agreement. You can use the return portal at https://returns.cosmeau.com/. You may also inform us in another clear way.
After withdrawal, you must return the products as soon as possible and no later than 14 days. We will refund the amount due according to legal rules after receiving the return or after you have demonstrated that you have sent the products back.
You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.