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Cosmeau

Herroepingsrecht

Right of Withdrawal

Would you like to withdraw or return your purchase within the statutory reflection period? Start your request via our return portal. This way, we can immediately identify your order and provide you with the correct return instructions.

Good to know: for most online purchases, a reflection period of 14 days after receipt applies. Some products may be legally excluded. We will assess your request based on your order and the applicable terms and conditions.

Register a return or withdrawal

Go to https://returns.cosmeau.com/ and enter your order number and email address. Then choose which products you want to return and submit your request.

Start return request

After submitting, you will receive further instructions. If a return label is required, you will receive an email from MyParcel with approval to print the label.

Return costs and refund

The return costs are shown in the return portal. If the return costs are your responsibility, they will be deducted from the refund. If Cosmeau covers the costs, these will be set to €0.

Refunds are processed after the return has been assessed. It may take 3-10 business days for the amount to appear in your account.