Skip to content

Cosmeau

How do subscriptions work?

Subscriptions are automatically renewed according to the delivery schedule you selected, and the products are automatically delivered after each successful renewal. For example, if you started a monthly subscription, the system will automatically charge your credit card every month and you will receive the products at home each month without having to place the order yourself!

Don't like this? No problem, you can also set it so that you receive a reminder and easily make the payment yourself via a link.

Is a subscription mandatory?
No, you can also purchase products individually. You receive a discount if you take out a subscription (cancel anytime), increasing up to 20% the longer your subscription runs.

Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription at any time in the customer portal.

The customer portal is accessible via a link you receive after your first order. You also have access to your subscriptions when creating an account during your order. This is not mandatory.

You always have access to the customer portal where you can view an overview of your schedule, subscriptions, costs, and products at any time. You can pause, cancel, and (one-time) remove items or (one-time or recurring) add products for each delivery. You have full control over your schedule, payments, subscriptions, and items.

Of course, we are always ready to answer any questions or help if you run into any issues. Like you, we don’t like surprises, so you can be sure we are always here to assist and support you.

How can I skip or reschedule a payment?
You can skip or reschedule payments in the customer portal. For each scheduled delivery, there is a Skip Payment button that allows you to skip the order. You can reschedule the payment by clicking the Reschedule button next to the delivery date.

Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click the Edit button in the product overview and edit, remove, or add products to your subscription.

What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.

Have questions or not quite sure?
Call or email us and we will walk you through everything :)