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📦 Ordered before 3 pm, shipped the same day
💚 Free shipping from €19 in NL (otherwise €2.95)

Location: Hybrid, mostly in the office, partly remote

Employment: 24-32 hours
Salary: €2600-€3200 depending on experience and full-time basis
Job opening: Customer Support Agent (Full-time/Part-time)
Location: Hybrid (office in Velsen + remote)
Hours: 24–40 hours per week
Start date: As soon as possible

About Cosmeau

At Cosmeau, we believe that household, personal care, and wellbeing for animals and the environment go hand in hand. We’re one of the few brands with our own production facilities and the ambition to make almost all our products locally. Plus, we have a physical store in Haarlem and hope to open many more. Hopefully with you on our team!

What will you be doing?

As a Customer Support Agent, you’re the first point of contact for our customers via email, chat, and social media. You’ll help them with questions about products, orders, and returns, and you’ll always be thinking about how we can make the customer experience even better. We score 4.8 on almost every platform—our customers love us and our brand! Making and keeping customers happy is in our DNA, and you’ll have every opportunity to make that happen.

Your tasks:

• Answering customer questions via email, chat, and social media
• Solving issues with orders, deliveries, and returns
• Spotting common questions and brainstorming long-term solutions
• Working with tools like Shopify, Klaviyo, and Crisp
• Turning customer feedback into real improvements for our team

What we're looking for:

• You’ve got a way with words and can communicate clearly (Dutch required, English is a plus)
• You’re empathetic, solution-oriented, and love helping customers
• Experience in e-commerce or customer service is a plus, but not a must
• You work in a structured way and love optimizing processes
• You’re available at least 24 hours a week

🙌 What do we offer for this role?

  • A dynamic workplace where your creativity and ideas are welcome
  • The chance to work with a passionate team in a growing company
  • Flexible hours and the option to work from home
  • Laptop
  • Sit-stand desk
  • A salary that matches your experience and skills

💚 What do we offer as a company:

  • A laid-back team where everyone’s got hands-on experience
  • We love independence and curiosity
  • Big staff discounts on the best products
  • Make a big impact
  • Pension plan
  • Opportunities to grow

😃 Interested?

Can you see yourself joining us as our new Customer Service team member? We’d love to hear from you soon! Send your CV and a short motivation to join@cosmeau.com.

Our mission is to reduce plastic waste in our everyday products and make this possible for everyone in our society.

Logo Cosmeau Square White
  • Leaf icon Prices that are accessible for everyone
  • Leaf icon Donations to the food bank and commitment to impact for the underprivileged
  • Leaf icon Innovations and improvements in logistics, products and local production
  • Leaf icon Profit for impact. Your contribution helps planet, animals and people

We strive for

Plastic vrij
Plastic-free

As much as possible without plastic and biodegradable

Dierproef vrij
Cruelty-free

We never test on animals

Plantaardig
Plant-based

Plant-based formulas with the power of nature

Vaste vorm
Concentrated

No unnecessary transport of water

✨ Holiday and Sun Offers — May 2026
✨ Holiday and Sun Offers — May 2026

Zomerbries, 2+2 wasstrips, zomer aanbiedingen en een productie-update over de volgende generatie wasmiddel.

✨ Spring clearance discount - New: Felt storage boxes - April 2026
✨ Spring clearance discount - New: Felt storage boxes - April 2026

This post was originally sent as a Cosmeau newsletter in April 2026. Summary Mailing ✨ New:Neat felt storage boxes 🌱🌞...

🌱🌞 Spring cleaning: 1+1 Spring Fresh Wax Strips — March 2026
🌱🌞 Spring cleaning: 1+1 Spring Fresh Wax Strips — March 2026

Ready for the big cleaning? Discover our 1+1 Spring Fresh washing strips, Spring Fresh offers and useful cleaning tips.

Sorting laundry without hassle: this way you prevent discoloration and gray laundry
Sorting laundry without hassle: this way you prevent discoloration and gray laundry

Sorting laundry doesn't have to be complicated. With a simple division by color, fabric and temperature you prevent discoloration, gray wax and unnecessary wear.

Clean dishwasher without aggressive agents
Clean dishwasher without aggressive agents

Cleaning your dishwasher without aggressive agents is fine, as long as you tackle the filter, grease and hidden dirt in the right way.

Smelly Dishwasher? This Is Usually the Real Cause and How to Fix It
Smelly Dishwasher? This Is Usually the Real Cause and How to Fix It

A smelly dishwasher is usually caused by grease buildup, food residue, or a dirty filter. This article explains the real causes and the fixes that actually work.

August Update on Scent Booster Production
August Update on Scent Booster Production

Cosmeau shares a new update on scent booster production in the Netherlands. The machines shipped in June have now been unloaded and moved into place safely.

June Update on the Scent Booster Production Machine
June Update on the Scent Booster Production Machine

In June, Ben and Jason traveled to China to inspect the scent booster machines in person. This update gives you a look at the production equipment and the trip behind it.

How Is a Laundry Detergent Sheet Made? Part 1
How Is a Laundry Detergent Sheet Made? Part 1

Cosmeau shares its journey toward local production in the Netherlands and shows how the first laundry sheet tests began. Part 1 covers how the production project started in 2022.

200,000+ already help clean more sustainably

Gebruikers van Cosmeau

Reviews

Reviews on google.com 4.8/5
295
Reviews on bol.com 9.3/10
587

Questions?

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